Hi, how can we help you?

Search our guides on payments, payouts and your Payyo account, or contact our team directly.

Knowledge base

Our support team answers every request personally. Tell us what you need and we will get back to you.

Name	Host	Duration	Description
_fw_crm_v	payyo.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	payyo.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	payyo.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	payyo.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	payyo.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	payyo.freshdesk.com	2 months	Used for user authentication.
wf_order	payyo.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	payyo.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	payyo.freshdesk.com	Session	Denotes which filter is applied for the tickets list.