Step-by-Step Guide: Completing Your KYC with Payyo

Step 1: Accept Terms of Service

• Before starting the KYC, you must review and accept Payyo’s Terms of Service via the Payyo/Integrator link.
  This is required for compliance purposes and enables you to proceed with payouts once approved.

Step 2: Business structure

Select the business model that best matches your company type:

• Individual / Sole Trader

• Registered Business (Single Owner)

• Registered Business (Multiple Owners)

• Partnership

• Non-Profit Organization
  
  

Choosing the wrong structure may delay your verification. If needed, our team may request that you update the selection and provide additional documentation.

Step 3: Enter Legal Information

• Fill out the legal information form with your official company details. This includes:

  • Legal Name (must match your registration document)

  • Trading Name (if different)

  • Company Registration Number

  • VAT Number (if applicable)

  • Business Address

  • Type of Service you offer

• Representative information is also required (person authorized to operate the Payyo account).
  
  

Step 4: Provide Bank Account Details

• Enter the details of the bank account that will be used to receive payouts.

• Ensure that:

  • The account holder name matches your business or representative details.

  • You upload a recent bank statement (issued within 3 months) as proof.

• Sensitive information (e.g., balances on the bank statement) can be blurred, but account numbers and owner details must remain visible.

Step 5: Upload Required Documents

This is the most important part of the process. Please ensure all documents are:

• Clear and legible (no screenshots, blurry photos, or partial uploads).

• Current (ID must be valid, bank statements <3 months, proof of address <12 months).

• Consistent (information must match exactly across forms and documents).

Examples of documents required:

• Proof of Identity: Passport, National ID (front & back), or Driver’s License (front & back).

• Proof of Address: Utility bill (electricity, water, gas) or government issued letter.

• Business Registration: Official certificate from the relevant authority.

  • Screenshot from RBO website (for incorporated entities only). Screenshot should contain list of beneficial owners and company information

  • Company incorporation documents / Proof of Registration (e.g. Articles of Association, Memorandum of Association)

  • Corporate / Company Filings with regulators (e.g. Annual returns, Change of Directors)

  • Audited Financial Statements (financial statements certified by a third party audit firm or law firm)

• Bank Statement: Showing account number, bank, and owner name and issue date.

• Beneficial Owner Declaration: for registered businesses with multiple shareholders or if the owner/beneficial owner can not be identified in the business registration.

• Letter of Authorisation: When the representative is not mentioned in the business registration, a letter of authorisation is required signed by someone mentioned in the business registration.

Step 6: Confirmation & Review

• Once all forms are completed and documents uploaded, you’ll reach the confirmation page.

• Review all entries carefully before clicking confirm.

• After submission, your account will be in  “Ready to Review” status.
  
  

Tips for a Smooth KYC

• Provide as much information as possible from the beginning.

• Double-check that names, numbers, and addresses match your official registration.

• Upload both front and back of IDs.

• Avoid abbreviations (e.g., use “Anthony Jonas Doe” instead of “A J Doe”).

• Check scans at 100% zoom before uploading to ensure readability.

How Long Does It Take?

• Standard review time: up to 48 hours.

• You will receive an email notification when the review is complete or if additional information is required.

NOTE: For additional information, please check the Complete guide or contact the Support team