Understanding Your KYC Status

The account needs to be reviewed to determine if the merchant uploaded all the documents that were required. 

Each review normally takes up to 48 hours. Once the review is complete, you will receive an email notification with the outcome:

• Approved – your account is verified and ready for payouts.
• More information – some documents or details must be corrected or updated.
• Rejected – after careful review, our compliance team has determined that the account is not a good fit for Payyo. In this case, you will need to consider an alternative payment solution.