The conclusion can take up to 120 days after payment or service date. After the decision is made, the card issuer informs Payyo about their conclusion.
Payyo will mark the transaction as WON or LOST and it can be checked by you in your dispute area in the back office.
https://backoffice.payyo.ch/disputes.
Dispute Conclusion
If no response is provided by the merchant, Payyo will assume the merchant has accepted the dispute and the case will be closed in the cardholder’s favor and the money will be returned to their account.
If evidence has been submitted, Payyo will notify the merchant of the outcome.
The outcome is either WON or LOST. After receiving notification from Payyo, the information will be displayed in the transaction details as well as the dispute section in the Payyo back office.
The dispute outcome is final. The merchant can not reopen a dispute or reverse a lost dispute.
Dispute Fees
When disputes are lost, Payyo is charged a fee by the card issuer. Payyo will charge the merchant this fee in the case of a lost dispute.
- The fees are USD, EUR, CHF 20 or GBP 18.
In case of winning the dispute, no dispute fee is applied to the merchant.
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