What is the dispute rate?
The dispute rate is a calculation made based on the total number of transactions compared to the total number of lost disputes received by the merchant.
- Ex. A merchant has 350 transactions and 2 disputes so the percentage of disputes over the transactions is 0.57% which is under the maximum allowed.
The dispute rate can not exceed 1% of all processed transactions. In the case the rate of 1% is reached, Payyo can take action to avoid any future issues. Firstly Payyo will do a deep dive into the transactions which could result in:
- Transaction blocking for specific regions
- Transaction blocking of IP addresses
- Blocking payouts
- Full risk review
- Blocked account
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